Seven days free. Cancel any time. Refunds within 14 days.
This covers the Starter and Pro plans: the free trial, cancelling, and when we give your money back. Prices are in US dollars and charged by Stripe, our payment processor.
The 7-day trial
Each plan starts with a 7-day trial. You add a card at the start, and nothing is charged during the trial. If you cancel before it ends, you pay nothing and your card is never charged. If you don't cancel, the plan you chose is charged at the end of day 7, then every month or year, as you picked. One trial per account.
Cancelling
In the app, go to Account → Plan → Manage billing → Cancel. We don't ask why, and there's no offer screen to click past. Your plan keeps working until the end of the period you've paid for, then stops. Nothing renews after that.
When we refund
- Within 14 days of any charge — the first charge after your trial, a monthly renewal or a yearly renewal — write to us and we refund that charge in full. No reason needed.
- Billing mistakes — a double charge, or a charge after you cancelled — are refunded in full, whenever you notice them.
- After 14 days, cancelling stops the next renewal. We don't refund the rest of a period already under way, except where the law where you live says we must.
Refunds never depend on your trading results. Metasyncer checks your own rules; it doesn't promise any outcome.
Changing plans
Switch between Starter and Pro in Manage billing. Stripe credits the unused part of your current plan against the new one, so you pay only the difference. Moving down leaves a credit on your account for future charges.
If a payment fails
Stripe retries a failed renewal over a few days, and your plan keeps working while it does. If every retry fails, the plan ends. You owe nothing more, and your journal stays readable and exportable.
What never depends on your plan
Closing or reducing an open trade always works, whatever your plan or payment status. Reading and exporting your journal keep working too.
How to ask for a refund
Email info@metasyncer.com from your account's email address, with the date of the charge. We reply within 2 working days. The refund goes back to the card you paid with, and banks usually take 5–10 working days to show it.
Last updated 27 September 2026. If this policy changes, the change is dated here, and it never applies to a charge made before the change.